At Eastell and Co., we believe reporting maintenance should be simple, transparent and stress-free.
To ensure your request reaches the right team member as quickly as possible, all non-urgent maintenance requests should be submitted through the Ailo app.
Open your Ailo App and log in to your account.
Select your tenancy and navigate to the Maintenance section.
Submit your request, including as much detail as possible:
Submit your request and our team will review it as soon as possible.
Report maintenance 24 hours a day, 7 days a week
Upload photos and supporting documents
Track the progress of your request
Communicate directly with our Property Management Team
Maintain a clear record of updates and correspondence
If your maintenance issue is urgent or presents a risk to people or property, please refer to our Emergency Maintenance page for immediate guidance and contact information.
If you have not yet activated your Ailo account or are experiencing difficulties accessing the app, please contact our office and our team will be happy to assist.
Technology helps us provide a more efficient experience, but people remain at the heart of everything we do. Every maintenance request is reviewed by our team to ensure your home is cared for promptly, professionally and with genuine attention.